Client Rights

Last Updated: May 2024

At NuLook Home Care Agency, we believe that every individual has the right to receive care that respects their dignity, independence, and personal preferences. This document outlines your rights as a client receiving our services.

Respect and Dignity

You have the right to be treated with consideration, respect, and full recognition of your dignity and individuality, including privacy in treatment and in care for your personal needs.

Privacy and Confidentiality

You have the right to confidentiality of your personal, medical, and financial records. Your information will only be shared as authorized by you or as required by law.

Participation in Care

You have the right to participate in the development of your care plan, receive information about your services, and be informed of any changes to your care plan before they occur.

Freedom from Abuse

You have the right to be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.

Right to Complain

You have the right to voice grievances regarding treatment or care that is (or fails to be) furnished, without fear of discrimination, reprisal, or unreasonable interruption of services.

Right to Refuse Services

You have the right to refuse services and to be informed of the potential consequences of that refusal.

Informed Decisions

You have the right to receive sufficient information to make informed decisions about your care and support services.

Non-Discrimination

You have the right to receive services without discrimination based on race, color, religion, national origin, disability, age, sex, gender identity, sexual orientation, or veteran status.