HIPAA & Privacy Commitment

Last Updated: May 2024

At NuLook Home Care Agency, we understand that your health information is deeply personal. We are committed to protecting the privacy of your Protected Health Information (PHI) and maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Respect for Privacy

We respect your right to privacy. We only collect, use, and disclose your personal and medical information as necessary to provide care, coordinate with other healthcare professionals, and manage our operations.

Confidentiality

All client records and information are kept strictly confidential. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access or disclosure.

Protection of Personal Information

We do not sell your personal information. Your information is only shared with authorized individuals, such as your physicians, care managers, or family members you have designated, and only to the extent necessary.

Staff Privacy Expectations

Every member of the NuLook team receives training on HIPAA regulations and our privacy policies. Our staff is bound by strict confidentiality agreements and understands the importance of protecting your privacy during in-home visits and all communications.

Reporting Privacy Concerns

If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the Secretary of the Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Commitment to HIPAA-Aware Operations

We continuously review our systems, forms, and communication methods to ensure they meet HIPAA standards. From secure referral forms to encrypted digital records, your privacy is built into our daily operations.

If you have questions about our privacy practices, please contact our office at (919) 747-9491.